All Sales are final

 

Faulty items

Liberty Steams takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to  resolve the problem.
 

If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 10 days post purchase date. 


We ask you to contact lg@libertysteams.com to notify us of the fault and for further information on seeking a replacement item. We will require a clear photo of the item to assess the fault.
 

Incorrect item or order

If you receive an incorrect item or order, please contact lg@libertysteams.com to notify us of the issue. You have up to 10 days post purchase date to advise us that you have received an incorrect item or order.

Order cancellation requests, Changes to orders

We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
 

If you discover that you have made a mistake with your order address, please contact Customer service immediately at lg@libertysteams.com as we may be able to fix mid transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.